How we do it?
- We possess a strong service philosophy and focus on the service offerings, evaluating the experience based on real-life contexts. We assist the service industry in providing a memorable and worth-sharing experience.
- We will experience different services provided at your property and will develop a detailed qualitative service experience report. The service experience may include individual outlet service experiences such as restaurant experience, or spa experience, or it can be a combination of service experiences at your property.
- Our service experts’ portfolios range from individual guests, business guests, families or solo travellers; These combinations of expert profiles provide the businesses with the opportunity to be assessed from different lenses, providing a sophisticated and innovative analysis in comparison to a traditional mystery guest visit.
- While the property’s infrastructure may influence the experience, this report will focus on the quality and excellence of the service delivery. We will evaluate the service standards that were supplied in accordance with the degree of service that was promoted or expected. Through all the experience touchpoints, our service experts will practise a critical eye on the service experience, assessing their performance and reporting the experience directly to the businesses.
- The service experience report will highlight positive and negative aspects of the service experience that have the potential to damage or enhance the customers’ experience. It will also offer a range of qualitative and professional comments and recommendations.
- With the hospitableness trait in mind, we will recognise exceptional service momentums and hospitable individuals capable of transforming an experience in the service industry.